Outsourcing has become the in-word, and for good reason. Why spend a lot of money to provide a service, when you can outsource it to an expert? Furthermore, the service will be top notch and cost a lot less than in-house. The service industry has evolved alongside technology and the following areas can be cost-effectively outsourced.
Telephone Answering – We all want our business calls to be answered by a qualified receptionist and while some companies go down that road, it is very costly. Directly employing involves serious obligations and for a lot less, you can have round-the-clock coverage from a virtual receptionist. Australia’s leading call handling provider can be found at https://www.officehq.com.au/ and they can tailor the service to suit your needs.
Support Lines – If your company offers customer support, there will be customers calling about specific topics and the virtual receptionist can work to a scripted question-answer form. This ensures that the right information is given and the customer would feel happy with the service. The virtual receptionist won’t be sitting in your office – she will be remotely located at the call handling centre – and all calls are instantly forwarded to her, and they guarantee that all calls will be answered within 5 seconds.
Making Appointments & Bookings – There are many instances when appointments are made over the phone and your virtual receptionist will be well-briefed regarding your business, ensuring that the right people are informed at the right time, which is the key to a smooth-running operation. There are informative blogs you can check if you would like to know why businesses prefer to outsource.
Messaging Service – If your company utilises SMS or some other form of instant messaging, your virtual receptionist can facilitate this. Incorrect information or late message delivery can really cause problems, which is why it is best to outsource to a professional provider. If all key personnel are always informed, things will flow and everyone is productive. Lack of information is a major cause of customer complaints, which is another reason to outsource.
Out of Hours Communication – When the office is closed, it really isn’t good for image to simply plug in an answering machine. People want to talk to a human being, not a machine and with a qualified receptionist who can take calls at any time of day or night, you have peace of mind. In this global market, customers can come from any time zone, so the online retailer, for example, needs to have the phone lines constantly manned.
Outsourcing has enabled many small businesses to compete with the big boys, which is why most companies hire a third party whenever possible. This also allows the business owner to focus on providing excellent customer service, which should be the goal of every company. If you would like to talk to such a provider, all it takes is a Google search and with a wide range of services on offer, you can cost-effectively provide first class service.